Overview of the Collins/Tevalis EPOS Integration
The purpose of the integration between Collins and Tevalis is to be able to push the details of bookings, their associated deposits and pre-orders taken on Collins to the Tevalis Epos system.
Any walk-ins and changes to assigned tables made on your Tevalis POS will also update on your Collins Diary.
Overview of the capabilities of the integration:
- Push bookings to the till
- Push payments to the till (only those taken before the booking date has passed)
- Push pre-orders to the till
- Allocate the booking to a table on the till
- Add walk ins to the till using Collins availability and map to Collins diary
- Move table/join table on POS which will update Collins diary
- Updating the Collins floorplan with the relevant stages of the booking during live service
Booking details sent from Collins to Tevalis:
- Booking Name
- Booking Date
- Booking Time
- Special Requirements
- Internal Notes
- Runsheet Notes
- Collins Pay payments
- Collins Pre-Orders
Updates sent from Tevalis to Collins:
Transferring the table on the EPOS with a booking assigned will also transfer the booking in Collins. Validation occurs to ensure there is not another booking on the table before the transfer is complete.
Merging tables onto a table with a booking open will extend the booking on Collins onto the same table range. Unmerge also contains the same functionality. When a booking is opened, if it is for multiple tables then the merging will be done automatically on the POS.
Stage of the booking
Payments Valid to Push to Tevalis EPOS
The Collins/Tevalis integration currently supports pushing payments to your tills if they have been added to Collins before the party has been seated on your tills.
- Advance Paid Deposits
All manual/request payments taken using the payment link in Collins prior to the booking date will automatically push to your Tevalis EPOS.
- Advance ‘Other’ Payments
If you add an ‘Other’ Payment to your Collins booking prior to the booking date, this will push to your tills.
- Claimed Card Auth Payments
If you claim a card auth payment prior to the booking date, this will push to your tills.
Payments not valid to push to Tevalis EPOS
The Collins/Tevalis integration currently supports pushing payments to your tills if they have been added to Collins before the party has been seated on your tills. If you have added/refunded a payment within Collins after the booking has taken place, here is what you will need to do if you wish to update your tills.
1. Refunding in Collins after the booking
If you refund a payment in Collins after the booking date (eg if something went wrong on the night), the refund will not push to your tills.
You have access to re-open historic transactions on the Tevalis POS and will be able to manually put through the refund on your tills.
2. Card Auth Claims
If you claim a Collins Card Authentication payment after the event, Collins will not push the payment to your tills. You will have to manually process this payment through the Tevalis EPOS.
Setting up your mapping between tables on Tevalis POS and Collins
You will have full control to add and manage the mapping between the tables on your Tevalis EPOS and Tables/Areas on Collins in your EPOS. This is done through the IBookings Table Management function key on Tevalis.
If an online table is added it must be mapped through this screen before it is usable in the integration. If table mappings aren’t configured, you will be prompted to select the table each time you open a booking.
Setting up the Collins/Tevalis Integration:
If you would like to set up the integration between Collins and Tevalis, you will need to contact your Collins Account Manager.